Direct Partner Assistance
Our portfolio management team responds within a maximum of 4 business hours from the request, via email or phone. For current operational issues, the standard resolution time is 24 hours. All requests are recorded and tracked through an internal ticketing system, and each partner has a dedicated account manager.
Frequently Asked Questions and Documentation
Access the frequently asked questions section for information on reporting procedures, billing deadlines, and conditions for renewing management contracts. Complete documentation, including tenant guides and notification forms, is available in the partner account. For further clarification, you can write to us at the official email address.